FAQ
Frequently Asked Questions (FAQ)
Q: Are Pawtrix® products safe for my cat?
A: Yes! All Pawtrix® products are crafted from non-toxic, pet-safe materials and undergo rigorous quality checks. Designed with your cat’s safety in mind, they ensure hours of fun and enjoyment without any worries.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@pawtrix.shop with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone: +852 3152 2366
🏢 Address: FUGUINIAO GROUP LIMITED 100 Granville Road - Room 1002, 10/F, Harbour Crystal Ctr - Tsim Sha Tsui Kowloon - Hong Kong
📧 Email: service@pawtrix.shop
Q: Are Pawtrix® products safe for my cat?
A: Yes! All Pawtrix® products are crafted from non-toxic, pet-safe materials and undergo rigorous quality checks. Designed with your cat’s safety in mind, they ensure hours of fun and enjoyment without any worries.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@pawtrix.shop with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone: +852 3152 2366
🏢 Address: FUGUINIAO GROUP LIMITED 100 Granville Road - Room 1002, 10/F, Harbour Crystal Ctr - Tsim Sha Tsui Kowloon - Hong Kong
📧 Email: service@pawtrix.shop